Frequently Asked Questions

Is it necessary to have an account with PartsSystems to place an order?

No, although having an account or “membership” with PartsSystems has many benefits. However, anyone can view our online catalog and place an order using Visa, MasterCard, American Express, or Discover.

How do I set up an account with PartsSystems?

Setting up your account with PartsSystems is as easy as completing one of our short online account applications. We offer a ” fleet account ” to anyone interested in becoming a member of the PartsSystems community. We also offer ” commercial accounts ” to the volume buying customer or the larger fleet, manufacturer, and OEM accounts.

If you prefer to set up your account without submitting an application via the internet, then fax your application to us at 1-503-283-5204 or contact our customer service at 1-888-283-2075 or send them an email at [email protected] for assistance.

How do I place my order?

To place your order online, simply select the shopping tab from the top of any page and then choose a category, manufacturer or a current web special of interest. This will lead you to a section or page in our online catalog allowing you to read about, view, and choose the product you desire. Follow the easy to navigate ordering and checkout procedures. Your shopping cart can be viewed and modified during the entire process. Your order will not be processed until you have reached the checkout process and have selected a method of payment.

Is it safe to use my credit card online?

Yes. PartsSystems uses technology to encrypt all sensitive information such as your credit card. Our web server uses a secure connection to handle this encryption.

How do I change or cancel my order?

To change or cancel your order from the checkout section of the shopping cart just choose one of the options given at the bottom of the screen, titled “change quantities” or “empty cart”. This will allow you to modify your ordering quantity or delete an entire order from your shopping cart. Your order cannot be processed without reaching the final checkout section.

What is your return policy?

All products are sold with a 100% satisfaction guarantee. In the unlikely event you are unhappy with a product we have shipped to you we will gladly replace it or give you a full refund. All returns must be accompanied by a PartsSystems return authorization (RA) number, which can be obtained by submitting your request to our customer service department at or by calling us directly at 1-888-283-2075.

For additional terms and guidelines concerning returns please read our return policy for a more detailed description.

Are there warranties on the products I buy?

Any defective merchandise can be exchanged at no charge upon return. Merchandise must be in new, unused condition with the original packaging, accessories, and manuals. Failed products are subject to the original manufacturers warranty. Please obtain an RA before returning defective merchandise.

For assistance with defective merchandise, please contact our customer service department at [email protected], or call our toll free number at 1-888-283-2075.

How can I contact the manufacturer?

You can send us an email at [email protected] or call our customer service center toll free at 1-888-283-2075.

Who can I contact for more information on a product before I place my order?

If you are in need of additional information on a product before placing your order, please attempt to get this information by going directly to the manufacturer’s website. Most instruction manuals, specifications, and cross-references are available online in electronic format.

If you are unsuccessful in finding this information online, please contact us at [email protected] or call us directly on our toll free number at 1-888-283-2075.

Do you ship Internationally?

PartsSystems will gladly ship anywhere in the world. Customers are responsible for all taxes, duties, custom brokerage charges, and shipping costs. For a detailed quote please email PartsSystems Shipping & Receiving at [email protected], call us directly at 1-888-283-2075 or fax your request to 1-503-283-5204.

My question is not listed here. Whom do I contact?

We encourage you to send us an email at [email protected]

Our customer service department will be glad to answer any questions you have.